All you need to know
As the health and protection of our clients is the most important to us, in this section you will find all legal matters which are related to the use of our website, and more.
Although all our hospitals have excellent results, various complications may arise after the operation, which for example, prolongs the patient’s treatment. Therefore, it will be necessary to provide the client with additional insurance. Some commercial insurance companies offer a Health Insurance programme covering necessary and urgent care for short-term stays, where the amount of indemnity is optional up to 60 000 EUR per insured event. In the event of complications associated with surgery or he need for necessary and urgent medical care indirectly related to orthopaedic or plastic surgery, a direct payment will be contractually agreed by the client before his departure, or a refundable deposit to cover unexpected expenses.
The website is operated by Altoa s.r.o., Company ID: 02620995, registered office at Maiselova 38/15, Josefov, 110 00 Prague 1, incorporated in the Commercial Register kept by the Municipal Court in Prague, file No. C 221494 (hereinafter the “Operator”).
The content of the Website is information intended for the general public, unless otherwise stated. The content of the Website contains mainly professional articles, information about professional events, and links to other professional websites or organizations. The Website constitutes a database within the meaning of Section 88 of Act No. 121/2000 Coll., on Copyright, Rights Related to Copyright and on Amending Certain Acts (Copyright Act), as amended (hereinafter the “Copyright Act”). All handling of copyright is governed by the Copyright Act. The copyrights to the information, articles, and other content on the Website belong to their respective authors or persons executing respective copyrights and to the maker of the database within the meaning of Section 88 et seq. the Copyright Act. Without the consent of the Operator, it is not allowed to use the Website, including its individual parts, other than for the User's own use.
Questions and comments that the User raises and submits through the Website are not considered confidential due to the nature of the Website, and the Operator has the right to publish and dispose of them at its discretion.Advertising Messages
Advertising messages in any legal form are visibly distinguished from non-advertising content on the Website and are in full compliance with Act No. 40/1995 Coll., on the Regulation of Advertising and on Amending Act No. 468/1991 Coll., on the Operation of Radio and Television Broadcasting, as amended, and Act No. 378/2007 Coll., on Medicinal Products and on Amendments to Certain Related Acts, as amended.Counselling Centre and Disclaimer
The Website also contains links to professional websites from other sources. The Operator of the Website is in no way responsible for the content, accuracy, and up-to-dateness of other websites to which the Website links.
The Operator warns that the Website is only an information source. The Website in no case substitutes medical or other professional care!
The Website also includes a doctor's counselling centre (hereinafter the “Counselling Centre”). The Counselling Centre in no way substitutes medical care, and it serves exclusively as an alternative and non-binding source of information. The Operator strongly recommends that the Users of the Website, in addition to the use of the Counselling Centre, seek also professional medical care which can ensure proper diagnosing and provide help much more effectively thanks to the direct contact with the patient. The Operator of the Website warns the User that it is not liable for any damage caused to the User or third parties as a result of the use of information from the Counselling Centre.
Questions sent to the Counselling Centre also serve as an information source for Users with the same difficulties. For this reason, the Operator reserves the right to publish all questions addressed to doctors through the Counselling Centre. The User is obliged to provide in the questions only such information that may be published in accordance with applicable law. In particular, the User is obliged to avoid providing information that could identify the asking person or contain sensitive data attributable to a specific person. Requests of Users not to publish a question will be disregarded.
Given the lack of diagnostic possibilities, the Counselling Centre in no way substitutes standard medical care, and it only acts as a source of information and education for the asking Users.
Operation of the Website and the Operator's activities in the operation of the Counselling Centre is not considered provision of health services in the sense of Section 2 of Act No. 372/2011 Coll., on Health Services and Conditions of Their Provision, as amended (Health Services Act), and, in particular, they are not intended to assess individual medical procedures, to modify or supplement them, or to provide consultation on the provision of health services.Client Zone
To ensure registration in the occupational health services program and to use the program beyond the scope of the health insurance coverage, the User may register in the Client Zone (hereinafter the “Services”). To use the Services, the User is obliged to register and state their correct details – i.e., name, surname, address, health insurance company, bank account number (if required for the Services).
The provision of the Services is governed by the General Terms and ConditionsProtection of Personal Data
The Website Operator declares that all personal data provided by the User to the Website Operator through the Website is considered confidential and treated in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and free movement of such data (General Data Protection Regulation), Act No. 480/2004 Coll., on Certain Information Society Services, Act No. 127/2005 Coll., on Electronic Communications, and other legal regulations governing the protection of personal data (hereinafter jointly the “Privacy Laws”).
Any data that identifies the Data Subject is considered to be personal data. Sensitive data means information about the User indicating nationality, racial or ethnic origin, political attitudes, trade union membership, religious and philosophical affiliation, criminal convictions, health and sexual life of the Data Subject and the Data Subject's genetic data, or any biometric data that allows direct identification or authentication of the Data Subject. After entering and using the Website, personal data will be processed by the Operator based on the legitimate interest to perform the contract. The principles of personal data processing by the Operator can be found in Personal data processing.
The User acknowledges that the Operator is entitled to process, collect, and monitor personal data of individual Users or personal data provided or entered by the User when using the Website (especially address and descriptive data) for the purpose of performance of the contract, for statistical purposes, direct marketing, as well as for sending commercial communications.
The User acknowledges that the Operator may process anonymized data obtained in connection with the use of the Website in order to publish registration and statistical data by the Operator and use it for further development and operation of the services provided.SSL Encryption
All personal data that you provide, before being transferred to our servers, will be encrypted using the SSL (Secure Sockets Layer) protocol, which is one of the most modern security technology today for secure data transmission on the Internet.Cookies
Cookies are small text files that websites you visit store on your device. Cookies are then sent back to the website or to another website that recognizes the cookie each time you visit them. Cookies are used to make websites work or work more efficiently, as well as to provide information to website owners. This information can be used to personalize and speed up services. Cookies can be either first-party cookies set directly by us on your device or third-party cookies set for us by an external provider. Whenever you visit this Website, data may be collected through cookies or other similar technologies (e.g., web tags, tags, scripts, local storage).
Which cookies does the Operator use and why
“Analytical and performance” cookies allow the Operator to monitor analytics by counting visits and operational resources in order to measure and improve the performance of the Website. These may be enabled by the Operator or third party providers (e.g., Adobe, Google, Akamai, Brightcove, Qualtrics, etc.) to help the Operator to determine which sites or videos are the most and least popular and how visitors navigate the Website.
“Functional” cookies allow the Website to provide better functionality and personalization based on your interaction. These can be enabled by the Provider or third party providers whose services the Provider has added to its Website.
“Advertising and targeted” cookies can be enabled on the Provider's website by its advertising partners. These companies can use them to profile your interests and display relevant ads on other websites.
“Social media” cookies are enabled social media services (e.g., Twitter, LinkedIn, Facebook) that the Provider has added to the Website in order to allow you to share the content of the Website with your friends and networks. These cookies are able to track your browser on other websites and profile your interests. This may affect the content and messages that you are displayed other websites you visit.How long do cookies stay on my device?
The period for which cookies remain on your device depends on whether they are "persistent" or "session" cookies. Persistent cookies will be stored by the web browser and will remain valid until the set expiration date, unless you delete them before they expire. Session cookies, on the other hand, expire at the end of your web session when the web browser is closed.How can the User manage cookies?
The User can manage cookies in various ways. Deleting or disabling cookies may result in the Operator's website not being fully functional.
The User may change browser settings in order to manage cookies.E-mail communication
You can find more information about the use and properties of cookies at the following links:
Altoa s.r.o., registered office: Maiselova 38/15, 110 00 Prague 1 – Josefov, Company ID: 02620995 (hereinafter the “Controller”).
The legal basis for the processing of personal data is a contract; provision of personal data is an obligation of Data Subjects arising from the contract. Another legal basis for the processing of personal data is the legitimate interest of the Controller or the consent of the Data Subject.Purpose of processing
The purpose of personal data processing is the fulfilment of the contract, fulfilment of the legal obligation of the Controller according to Act No. 563/1991 Coll., on Accounting, as amended (hereinafter the “Privacy Act”) – for accounting purposes and for example for criminal proceedings, measures against the legalization of proceeds from crime, administrative proceedings, civil court proceedings, tax proceedings, etc. The purpose of personal data processing is also the legitimate interests of the Controller, e.g., debt collection, direct marketing, etc. The processing of personal data on health status takes place for the purpose of transferring this data to health service providers, which include NH Hospital, a.s., Company ID: 278 72 963, JESSENIA a.s., Company ID: 267 52 051, and Multiscan s.r.o., Company ID: 264 76 444, all with registered office at Okruhová 1135/44, Prague 5 – Stodůlky, Postal Code: 155 00.Recipients of personal data
- Public authorities (especially administrative authorities)
- Information system maintenance providers
- Other recipients according to the needs and instructions of the Data Subject, especially health service providers
- Suppliers of the Controller through whom personal data is processed.
The personal data processed includes in particular:
- address and contact details, in particular name, surname, date of birth, birth certificate number, residence, place of birth, telephone number, and IP address,
- descriptive data, e.g., bank account number,
- other data arising from a specific contract or by law, data provided beyond the applicable laws processed within the scope of the consent of the Data Subject (processing of photographs, use of personal data for HR procedures, cookies, etc.),
- sensitive data – in particular data on health status, including data on the provision of health services.
Personal data will be processed for the period of validity of the contract or the period specified in the granted consent to the processing of personal data, and after its termination it will be disposed of in accordance with applicable law, especially Act No. 499/2004 Coll., on Archiving and Records, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter “GDPR”), and Act No. 110/2019 Coll., on the Processing of Personal Data.Technology
Personal data is protected by state-of-the-art technology and currently applicable technological standards based on recommended standards for securing data against theft, misuse, or other unauthorized use. Altoa s.r.o. places a great emphasis on the protection of its clients' personal data and regularly updates its technologies.
The Controller hereby informs the Data Subject in accordance with the provisions of Article 13 of GDPR that:
- personal data of the Data Subject will be processed on the basis of their free consent, or without their consent pursuant to Art. 6(1)(b)(c) of GDPR, under the above conditions,
- the reason for providing personal data of the Data Subject is the purpose of processing stated above,
- the Controller will not use automated decision-making or profiling during the processing of the Data Subject's personal data,
- The Controller will not transfer the personal data of the Data Subject to a third country, an international organization, or other recipients or third parties other than as stated above,
- The Data Subject has the right to:
- withdraw their consent to the processing of personal data at any time,
- request from the Controller access to their personal data, its correction or erasure, or restriction of the processing,
- raise an objection to the processing,
- transferability of the data to another controller, and
- file a complaint with the Personal Data Protection Office if they consider that the Controller is acting in violation of GDPR during the processing of personal data,
- the provision of personal data is a contractual requirement and in the event of non-provision, it will not be possible to provide the Data Subject with performance under the contract.
The Data Subject has to right to contact the Controller in case of any questions regarding the processing of their personal data or in case of exercising the above-mentioned rights using the contact details listed on the website www.altoamedicaltourism.com or the special-purpose e-mail address email@example.com.